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Skills organized by outcomes: getting paid, winning work, and keeping customers. Browse all of it free; you only need an account to download.
30 ready · 18 coming soon
Get Your Evenings BackClear your weekly back officeTime-off requests, timesheets, renewals and bills all wait for my one admin day, and something with a deadline always slips.View →Handle Difficult CustomersReview and let go of bad-fit clientsOne client eats half my week, and I don't know whether to fix it or let them go.View →Keep Good PeopleHold stay interviewsMy best people never tell me what's wrong until the day they hand in their notice.View →Win the JobPrice each jobI price every job by gut feel and only find out I undercharged when it runs long.View →Get PaidWin chargeback disputesA customer disputed a charge with their bank, and I have days to prove I did the work.View →Stop Doing Everything YourselfTurn team huddles into task listsWe agree on things in our huddle, and by Friday nobody remembers who was doing what.View →Win the JobDraft proposals and agreementsI say yes to a job on a quick quote and a text, and then we argue about what was included.View →Win the JobScope jobs before you quoteI price a job off one quick conversation, then the customer expects things I never counted.View →Get Your Evenings BackPlan your dayI start every morning with a full calendar, a full inbox and no idea what actually has to get done today.View →Know Your NumbersFind your deductible expensesMy business and personal spending are all mixed together, and I only figure out what's deductible in a panic at tax time.View →Hire Your First PersonScreen new applicantsApplications pile up faster than I can read them, and I can't tell who's actually worth a call.View →Get PaidRecover failed paymentsA customer's autopay failed and I didn't notice until they'd gone a month without paying.View →Charge What You're WorthCheck your prices against costsMy costs keep going up but my prices haven't moved in years, and I can't tell which ones I'm losing money on.View →Keep Customers Coming BackBring back regularsMy regulars quietly stop coming, and I don't notice until the month comes in light.View →Get Your Evenings BackSort your inboxI spend my evenings digging through email, and a new customer still gets buried under bills and junk.View →Keep Good PeopleOnboard new hiresI hire someone good, tell them to shadow whoever's on, and they're gone in two weeks.View →Hire Your First PersonWrite job postsEvery time I post a job I get a pile of people who can't do it, or nobody at all.View →Handle Difficult CustomersHandle refund requestsWhen someone wants their money back, I either cave to make it go away or dig in and make it worse.View →Win the JobFollow up on quotesI send quotes and then hear nothing, and I never know whether to chase or let them go.View →Stop No-ShowsReduce no-showsClients book a slot, don't show up, and I'm left with an empty hour I can't fill.View →Get FoundReply to bad reviewsI got a bad review and I don't know what to say back.View →Get FoundAsk for reviewsMy customers are happy with the work, but I barely get any reviews.View →Know Your NumbersMonthly cash flow reportI can't see where money comes in and goes out each month.View →Charge What You're WorthRaise prices without losing clientsI'm busy because I'm cheap, and I'm scared to raise my prices.View →Stop Doing Everything YourselfAnswer repeat customer questionsCustomer questions are eating my day as the business grows.View →Stop Doing Everything YourselfPick what to hand off firstI'm doing everything myself and don't know what to hand off first.View →Stop Doing Everything YourselfWrite emails in your voiceEvery AI draft sounds like a robot, so I end up rewriting it or writing it myself.View →Get PaidChase late invoicesMy invoices slip past due, and chasing them is so awkward I put it off.View →Stop Doing Everything YourselfTurn voice memos into SOPsThe way we do things lives in my head, so every new hire (or day off) means it gets done wrong.View →Keep Customers Coming BackFollow up after client callsI finish a client call or wrap up an email or Slack thread, the next job starts, and the follow-up I promised slips.View →Get Your Evenings BackPaperwork templatesI rewrite the same forms and letters every week.Coming soonView →Stop Doing Everything YourselfTraining plan for a new hireI want someone doing the job without me watching over them.Coming soonView →Keep Good PeopleShift scheduling policyScheduling fights are wearing my whole team down.Coming soonView →Hire Your First PersonContractor vs. employeeI'm not sure whether to hire someone as a contractor or an employee.Coming soonView →Hire Your First PersonInterview scorecardI hire on gut feel and want a fairer way to compare people.Coming soonView →Hire Your First PersonDecide what the role should coverI'm drowning but not sure what to hand off.Coming soonView →Stop No-ShowsFill a cancelled slot from the waitlistA slot just opened up and I want it filled today.Coming soonView →Stop No-ShowsAppointment reminder sequencePeople forget their appointments and just don't show.Coming soonView →Handle Difficult CustomersSay no to free extrasA customer keeps asking me for "just one more thing."Coming soonView →Keep Customers Coming BackSimple loyalty offerI want my regulars to feel noticed without running a complicated program.Coming soonView →Keep Customers Coming BackRebooking remindersMy customers mean to rebook, then forget.Coming soonView →Get FoundTurn reviews into marketingI have great reviews that nobody sees.Coming soonView →Win the JobWrite a proposal that prevents scope creepI keep doing extra work I never agreed to.Coming soonView →Know Your Numbers90-day cash-flow forecastI want to know a slow month is coming before it hits.Coming soonView →Charge What You're WorthAnswer "that's too expensive"A prospect balked at my quote and I want to hold my price.Coming soonView →Get PaidSend a final demandPolite reminders didn't work and I need a firm last notice.Coming soonView →Get PaidSet payment terms that prevent late paymentI keep getting paid late and want to fix it before the next job.Coming soonView →Get PaidBill for extra workI did more than the quote covered and never charged for it.Coming soonView →