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Skills for the jobs that eat an owner's week: getting paid, winning work, and keeping customers. Browse all of it free; you only need an account to download.
39 skills
Get PaidChase a late invoiceA client is 30+ days late and you want to keep them.View →Get PaidBill for extra workYou did more than the quote covered and never charged for it.View →Get PaidRecover failed card paymentsA recurring payment bounced and the customer hasn't noticed.View →Get PaidSet payment terms that prevent late paymentYou keep getting paid late and want to fix it before the next job.View →Get PaidSend a final demandPolite reminders failed and you need a firm last notice.View →Charge What You're WorthCheck your prices against your costsYou suspect you're undercharging but aren't sure by how much.View →Charge What You're WorthWrite a price-increase letterYou're raising prices and dreading telling customers.View →Charge What You're WorthAnswer "that's too expensive"A prospect balks at your quote and you want to hold your price.View →Know Your NumbersPlain-English monthly P&LYour accountant sends reports you never read.View →Know Your NumbersProfit per jobSome jobs feel busy but you’re not sure they pay.View →Know Your Numbers90-day cash-flow forecastYou want to know if a slow month is coming before it hits.View →Win the JobFollow up on a quote that went quietYou sent a quote a week ago and heard nothing.View →Win the JobWrite a proposal that prevents scope creepYou keep doing extra work you never agreed to.View →Win the JobQuote a job fastYou lose jobs because quotes take you days.View →Get More ReviewsAsk for a review at the right momentHappy customers leave without ever leaving a review.View →Get More ReviewsReply to a 1-star reviewA harsh review just went up and you want to respond well.View →Get More ReviewsTurn reviews into marketingYou have great reviews that nobody sees.View →Keep Customers Coming BackWin back lapsed customersRegulars stopped showing up and you don't know why.View →Keep Customers Coming BackRebooking remindersCustomers mean to rebook but forget.View →Keep Customers Coming BackSimple loyalty offerYou want regulars to feel noticed without a complicated program.View →Handle Difficult CustomersSay no to free extrasA customer keeps asking for "just one more thing."View →Handle Difficult CustomersRespond to a refund demandSomeone wants their money back and you disagree.View →Handle Difficult CustomersPart ways with a client politelyA client isn't a fit anymore and you want out cleanly.View →Stop No-ShowsAppointment reminder sequencePeople forget appointments and just don’t show.View →Stop No-ShowsDeposit and cancellation policyLast-minute cancellations are costing you real money.View →Stop No-ShowsFill a cancelled slot from the waitlistA slot just opened and you want it filled today.View →Hire Your First PersonDecide what the role should coverYou're drowning but not sure what to hand off.View →Hire Your First PersonWrite a job post that attracts the right peopleYour last job post got the wrong applicants.View →Hire Your First PersonInterview scorecardYou hire on gut feel and want a fairer way to compare people.View →Hire Your First PersonContractor vs. employeeYou're not sure whether to hire someone as a contractor or an employee.View →Keep Good People30-day onboarding planYou have a new hire starting Monday and no plan.View →Keep Good PeopleStay-interview scriptYou want to know what would make a good person quit before they do.View →Keep Good PeopleShift scheduling policyScheduling fights are wearing everyone down.View →Stop Doing Everything YourselfTurn a voice memo into an SOPThe process lives in your head and nowhere else.View →Stop Doing Everything YourselfDelegation checklistYou handed something off and it came back wrong.View →Stop Doing Everything YourselfTraining plan for a new hireYou want someone doing the job without you watching over them.View →Get Your Evenings BackInbox triage routineEmail is eating your evenings.View →Get Your Evenings BackWeekly admin batchAdmin keeps spilling into every day.View →Get Your Evenings BackPaperwork templatesYou rewrite the same forms and letters every week.View →