What you'll need
- Your business profile. Don't have one? Start here →
- Your payment tool (Stripe, Square, PayPal, QuickBooks Payments, GoCardless), connected or as a failed-payments export
- The inbox (and text service, if you have one) you message customers from
- Your membership or service agreement
What you'll get
- A Monday list of failed card and bank payments, split into "your tool will retry this" and "this needs you"
- Friendly emails and texts with your processor's secure update link, ready for you to approve
- A call list for your biggest and longest-standing customers
- A recovery scoreboard with a clear "pause now" list and the cards expiring next month
How it works
Every Monday it pulls your failed and past-due card and bank payments, drops the ones already fixed, and sorts the rest by why they failed. Some clear on your tool's own retries; expired or blocked cards, closed accounts and cancelled authorizations need the customer, so it drafts a friendly note with a secure link (never asking for card or bank numbers), escalating over three touches to a clear date, and tells you when your own pause rule kicks in. Nothing goes out and nothing is charged or paused until you approve it.
More skills to get paid
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