Reply to bad reviews

I got a bad review and I don't know what to say back.

What you'll need

• Your business profile. Don't have one? Start here →
• The review sites you're on (connected, or paste the reviews)
• Your customer or order records, so reviewers can be matched
• Your policies customers tend to dispute (refunds, cancellations, what's included)

What you'll get

• ✓A calm public reply in your voice for every bad review, on any site
• ✓A private message to fix the problem when it's a real customer
• ✓Report and appeal steps for fake or rule-breaking reviews
• ✓A weekly scoreboard of ratings and open reviews

How it works

Run it every Monday, or the moment a bad review lands. It checks each reviewer against your records and sorts the review: a real customer with a fair point, a real customer who got it wrong, or someone who was never a customer. Then it drafts a short, calm reply for future customers to read, a private message to fix real problems, and the report steps for fake ones. It never reveals client details or offers refunds unless you choose to, and nothing goes up until you approve it.