Keep customers coming back
Getting a past customer back costs far less than finding a new one. These skills help you bring back people who drifted away and give your regulars a reason to rebook.
2 ready · 2 coming soon
Keep Customers Coming BackFollow up after client callsI finish a client call or wrap up an email or Slack thread, the next job starts, and the follow-up I promised slips.View →Keep Customers Coming BackBring back regularsMy regulars quietly stop coming, and I don't notice until the month comes in light.View →Keep Customers Coming BackRebooking remindersMy customers mean to rebook, then forget.Coming soonView →Keep Customers Coming BackSimple loyalty offerI want my regulars to feel noticed without running a complicated program.Coming soonView →
What owners are asking
Real questions from owners online, reworded and anonymous.
A client I'd had for most of a year just stopped booking, and I never found out why. How do I reach out without it being weird?
My booking software sends a lapsed-customer email with a coupon I can't remove. I just want a plain 'your usual slot is open' note.
I have hundreds of past customers in my system and I never contact any of them. Where do I even start?
How long should I wait before reaching out to someone who used to come every month?