What you'll need
- Your business profile. Don't have one? Start here →
- The dispute notice (connect Stripe, Square, PayPal or Shopify Payments, or upload a screenshot or PDF of it)
- Your booking, order or invoice records
- Your emails and texts with the customer
- Your refund or cancellation policy and where customers agree to it
What you'll get
- A plain-English read of each dispute with the real deadline taken from the dispute itself
- A fight-or-accept call with the math
- An evidence checklist (found vs. missing) built for that dispute reason
- A short neutral rebuttal and an evidence package ready for you to submit
- An optional weekly check of open disputes
How it works
Run it whenever a customer disputes a charge. It reads the dispute reason and gathers only the evidence that answers it: your policy and proof they agreed for a no-show fee, delivery or service proof for "never got it", and proof it was really them for "I didn't authorize this". It lays everything out the way bank reviewers read it, short and in date order. It never makes up evidence, and you approve every word and submit it yourself.
More skills to get paid
See all 6 →Get PaidChase late invoicesMy invoices slip past due, and chasing them is so awkward I put it off.View →Get PaidRecover failed paymentsA customer's autopay failed and I didn't notice until they'd gone a month without paying.View →Get PaidBill for extra workI did more than the quote covered and never charged for it.Coming soonView →