Handle difficult customers without losing sleep
Every business has the customer who wants a little more for free, or a refund they don't deserve. These skills give you the words to hold firm, stay calm, and end things cleanly when it's time.
3 skills
Handle Difficult CustomersSay no to free extrasA customer keeps asking for "just one more thing."View →Handle Difficult CustomersRespond to a refund demandSomeone wants their money back and you disagree.View →Handle Difficult CustomersPart ways with a client politelyA client isn't a fit anymore and you want out cleanly.View →