Handle difficult customers without losing sleep
Every business has the customer who wants a little more for free, or a refund they don't deserve. These skills give you the words to hold firm, stay calm, and end things cleanly when it's time.
2 ready · 1 coming soon
Handle Difficult CustomersHandle refund requestsWhen someone wants their money back, I either cave to make it go away or dig in and make it worse.View →Handle Difficult CustomersReview and let go of bad-fit clientsOne client eats half my week, and I don't know whether to fix it or let them go.View →Handle Difficult CustomersSay no to free extrasA customer keeps asking me for "just one more thing."Coming soonView →
What owners are asking
Real questions from owners online, reworded and anonymous.
The job is done and paid for, and two weeks later they want half their money back. Do I owe them anything?
A customer cancelled the day before and wants the full deposit back after I'd already ordered the materials. What's fair?
They said they'll leave a one-star review unless I refund them. Do I just pay to make it stop?
I refunded someone to avoid a chargeback and they filed one anyway. How do I stop that happening again?