Reduce no-shows
Sound familiar?
“Clients book a slot, don't show up, and I'm left with an empty hour I can't fill.”
What you'll need
- Your business profile. Don't have one? Start here →
- Your booking tool or calendar (or an export of your appointments)
- Your email, and your texting service if you use one
- Your current cancellation policy, if you have one
What you'll get
- A one-page no-show policy and the line clients agree to at booking
- Reminder wording to paste into your booking tool
- Daily personal confirmations for the bookings most likely to no-show
- A 15-minute late-arrival plan for each day: a text at 5 minutes, a call at 15
- The right follow-up for each no-show: a warm rebook, a fee notice or a close-the-loop note
- A weekly no-show tally
How it works
Ten quick picks teach it how you book: paid appointments, free first calls, or both. It starts from a proven salon approach: a deposit from first-time clients, 48 hours' notice to change, and a 15-minute grace period for late arrivals. It writes your policy and reminder wording, flags each morning's riskiest bookings, lines up a text at 5 minutes late and a call at 15, and drafts the follow-up your rules call for after a no-show. Nothing is sent or charged until you approve it.