Skillsfor Small
Business
Handle Difficult Customers

Say no to free extras

A customer keeps asking for "just one more thing."

What you'll need

  • What they asked for
  • What the job covered

What you'll get

  • A friendly no
  • A paid-option reply

How it works

Says no to the free version and offers a paid one in the same message.

More skills to handle Difficult Customers

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Handle Difficult CustomersRespond to a refund demandSomeone wants their money back and you disagree.View →Handle Difficult CustomersPart ways with a client politelyA client isn't a fit anymore and you want out cleanly.View →