Skillsfor Small
Business
Handle Difficult Customers

Respond to a refund demand

Someone wants their money back and you disagree.

What you'll need

  • The request
  • Your policy
  • What happened

What you'll get

  • A reply that holds your policy
  • A partial-remedy option

How it works

Acknowledges the frustration, restates your policy plainly, and offers a fix if one fits.

More skills to handle Difficult Customers

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Handle Difficult CustomersSay no to free extrasA customer keeps asking for "just one more thing."View →Handle Difficult CustomersPart ways with a client politelyA client isn't a fit anymore and you want out cleanly.View →